QUALITY MANAGEMENT

MRPL implemented Quality Management System (QMS) as per ISO 9000:1994 standards from December 1999 and after obtaining its first accreditation. Later in January 2003, MRPL upgraded its QMS to ISO 9001:2000 standards and was accredited on March 13, 2003 by TUV Rheinland. This accreditation is an important milestone in the Company's continuous quest for excellence in quality and total customer satisfaction. This certifies that the production system and quality of the Refinery products has been established in conformance with international standards.

MRPL's Quality Policy:

QMS is diligently followed throughout the Refinery (wherever applicable). Having definite quality objectives, continual improvement projects, conducting regular corrective actions and preventive action sessions have helped to achieve improvements in the system. Internal audits for individual departments, management review meetings, awareness programmes for employees, collection and review of customer feed back and customer meet programmes are other steps to confirm to standards.

View Our Quality Policy